This page summarises our legal framework, regulatory compliance and consumer protections applicable to Pearlmoorreserve casino hotel located at 27 Lygon Street, Carlton, VIC. It covers terms of use, responsible gambling obligations, licence details, privacy & cookie practices and complaint procedures in accordance with Australian and Victorian requirements.
By accessing pearlmoorreserve.com and our on-site facilities you agree to our Terms of Use which govern bookings, promotions, account of conduct, exclusion policies and liability limitations where permitted under Australian consumer law. These terms do not exclude or limit statutory consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) where such rights apply.
We are committed to safer gambling practices in line with Victorian regulations. Gaming access is restricted to adults 18+ with ID verification at entry. We operate exclusion and self-exclusion procedures and provide information and referral to support services.
Our Responsible Gambling Officer oversees exclusions, staff training and customer support. Staff are trained to identify harm indicators and to provide referrals to counselling and support lines.
We collect and process personal information required for bookings, guest services, regulatory reporting and exclusions. Our full Privacy Policy explains: purposes of collection, legal bases, data retention, disclosure to third parties and your rights (access, correction, complaint). For the full policy see Privacy Policy.
Data transfers overseas are limited and safeguarded in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.
Pearlmoorreserve operates under Australian and Victorian regulatory requirements applicable to casino, hospitality and gaming operations. Relevant legislation includes state gambling laws and Commonwealth statutes where applicable. We maintain licences, reporting and responsible gambling obligations as required by regulators.
We aim to resolve complaints promptly and fairly. For service or regulatory complaints please follow these steps: