Privacy Policy
This Privacy Policy explains how Pearlmoorreserve ("we", "our", "us") handles personal information in connection with our casino hotel located at 27 Lygon Street, Carlton, VIC 3053, Australia. Our operations focus on in-person hospitality and on-site gaming within the complex. We are committed to lawful, fair, and transparent processing consistent with Australian privacy principles.
Information we collect. We may collect details you provide when contacting us by phone or email, including name, contact information, booking preferences, event requirements, and any notes necessary to coordinate accommodation or venue services. When you visit the premises, operational systems may record CCTV imagery for security and safety, as well as incident logs maintained by staff. Where appropriate, age and identity documents may be viewed by authorized personnel to confirm eligibility for entry to gaming areas.
How we use information. We use personal information to respond to enquiries, arrange accommodation within the hotel, coordinate events, manage access to gaming areas, support safety and compliance, and improve guest services. Communication may include phone calls or emails to clarify terms, confirm timing, or share venue guidance. We do not use personal information for purposes incompatible with these objectives without seeking appropriate permission where required.
Cookies and site analytics. Our website may place cookies that support core functionality and basic analytics. You can accept or decline cookies using the on-site banner controls. Some features may operate with reduced convenience if cookies are declined. Cookies are not used to offer online gaming or remote wagering, as all gaming occurs on-site within the complex.
Sharing and disclosures. We may share limited information with service providers who assist with hospitality operations, security, IT support, or event logistics. These providers are expected to safeguard information and use it only for agreed purposes. We may disclose information if required by law, regulatory authorities, or to protect health, safety, or the integrity of venue operations.
Data retention and security. We retain information only as long as reasonably necessary for the purposes described or as required by applicable law. We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, or misuse. Access to operational records is restricted to trained personnel with a legitimate need to know.
Your choices and rights. Subject to local law, you may request access to personal information we hold about you, seek correction of inaccuracies, or raise a concern regarding our handling of your information. We will respond within a reasonable period and may request verification to protect your privacy.
Children and eligibility. Our hotel and gaming facilities are designed for adults. Access to gaming areas is restricted to individuals aged 18+ and requires verification at entry. Marketing materials are crafted for a mature audience and avoid themes that could appeal to minors.
International transfers. We primarily process information in Australia. If limited transfers occur to service providers in other locations for support purposes, we take steps designed to ensure appropriate protection consistent with this Policy and applicable law.
Third-party links. Our materials may reference internal pages such as Legal for venue terms. External links, if any, are provided for convenience and are subject to the respective providers’ policies.
Contact. For privacy enquiries, email pearlmoorreserve@hotmail.com or call + (61) 47 983-62-15. You may also write to us at Pearlmoorreserve, 27 Lygon Street, Carlton, VIC 3053, Australia.
Updates. We may update this Policy to reflect operational, legal, or regulatory changes. Material updates will be indicated by a revised effective date on this page.
